Privacy Policy

Who we are

Bournias Group LLC provides legal support services: subpoena preparation and service of process, records retrieval, witness statements, civil investigations, expert witness coordination and business consulting. We are not a law firm and do not give legal advice.

• Headquarters: 6303 Owensmouth Ave., 10th Floor, Woodland Hills, CA 91367
• Mailing address: P.O. Box 6990, Woodland Hills, CA 91365
• Email: services@bourniasgroup.com
• Phone: (800) 498-2997

Information we collect

• Contact details: your name, phone number, email address, company or law firm, and your role (for example attorney, legal staff, insurance representative, court reporting agency or private client).
• Request details: the service you need, the case or matter name, the county or court, any deadline, the date and time of a consultation, and any notes you give us.
• Phone calls: calls to our number may be answered by our virtual assistant, an automated system that takes requests, books consultations and takes messages. Calls may be recorded and transcribed, and we keep a written summary of each call. You are told this at the start of the call.
• Text messages: your mobile number, the texts we send you, any texts you send us, and whether you have opted out.
• Website: what you enter in the forms on bourniasgroup.com, and how you use the site, collected with cookies (see Cookies and analytics below).

Please do not send confidential details about your matter, such as medical information, Social Security numbers or dates of birth, by text or through the website forms.

How we use it

• To respond to your request and carry out the work you ask us to do.
• To schedule, confirm, change and cancel consultations.
• To send the texts and emails described below.
• To answer your questions, prepare quotes and return your calls.
• To check the quality of our service and keep records of the work we do.
• To meet our legal, accounting and contract obligations.

Text messages

When you contact us by phone about a request or a consultation, we ask for the best number to reach you. If you give us a mobile number, we text it a confirmation of your request or booking, and of any change or cancellation. If you text our number, we reply with how to reach us. We do not send marketing texts.

How often we text depends on your requests and bookings. Message and data rates may apply. Reply STOP to stop all texts, or HELP for help. Full details are in our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties.

Who we share it with

We do not sell your personal information. We share it only as follows:

• Investigators, process servers, experts and other professionals we assign to your request receive what they need to do the job, such as your name and the request details.
• Language Litigation Services, our partner company, when you ask for an interpreter or translation.
• Service providers that run our phone lines, text messages, virtual assistant, scheduling, email and data storage for us. They may use it only to provide those services to us.
• When the law requires it, such as a subpoena or court order, or to protect the rights and safety of our clients, staff or others.
• If our business is sold or merged, as part of that transaction.

Text-messaging opt-in data and consent are never shared, as stated above.

Cookies and analytics

Our website uses Google Analytics to understand how visitors use bourniasgroup.com. It uses cookies to collect information such as the pages you visit, how long you stay, the site that sent you, your browser and device, and your approximate location. We use this only to improve the website. Google handles this information as described in How Google uses information from sites that use its services.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on.

Keeping your information safe

We keep call recordings, transcripts and call summaries for three months, then delete them. We keep other personal information only as long as we need it for the purposes above and for our legal, accounting and contract obligations. We protect it with reasonable administrative, technical and physical safeguards, and only staff and providers who need it can access it. No system is completely secure.

Your choices and rights

• Stop texts: reply STOP to any text from us.
• See, correct or delete your information: email services@bourniasgroup.com or call (800) 498-2997. We will confirm your identity first, and we may keep records the law requires us to keep.
• State privacy rights: if you live in California or another state whose privacy law gives you more rights, contact us the same way to use them. We will not treat you differently for doing so.
• Do Not Track: our website does not respond to browser Do Not Track signals.

Children

Our services are arranged by adults. We do not knowingly collect information from children under 13, except what a parent, guardian or legal representative gives us to arrange services for them.

Changes to this policy

We will post any changes on this page with a new effective date.

Contact us

Bournias Group LLC, P.O. Box 6990, Woodland Hills, CA 91365 · services@bourniasgroup.com · (800) 498-2997

See also: SMS Terms